As soon as your order ships you receive a tracking number or link by email or SMS. You can also check it any time on the Track your order page with your order number and checkout email.

Write to us straight away with your order number and checkout email. Orders are processed quickly: once an order has been processed, packed or shipped it can no longer be changed or cancelled, but you can request a return after delivery.

Orders are processed in 3–5 business days (Monday to Friday, excluding public holidays). During drops and busy periods it can take a little longer.

After dispatch, estimated delivery times are: Italy 1–4 business days, most EU countries 3–8, Switzerland 4–10, United States and Canada 5–15. These are estimates, not guarantees.

The exact cost is shown at checkout before you pay. Italy €4.90 and most EU countries €12.99, free on orders from €119. Switzerland CHF 24.99, United States and Canada €29.99. Outside the EU, customs duties and import taxes may apply and are paid by the customer.

Yes, you can request a return within 14 days of delivery. Items must be unworn, unwashed and undamaged, with all original tags and packaging. Email us your order number, checkout email and full name first: returns sent without approval can’t be accepted. Return shipping is paid by the customer, unless we sent the wrong or a defective item.

Full details: Returns & Refund Policy.

After we receive and inspect the return, approved refunds go back to your original payment method, usually within 10 business days. Your bank may need a few extra days to show it.

Start a return for the item you want to swap. Once it arrives and is approved, we offer an exchange, store credit or help placing a new order, depending on stock.

Contact us within 48 hours of delivery with your order number, checkout email, photos of the package, the shipping label and the item, and a short description. We’ll find the right solution.

On every product page, tap Find My Size under the sizes for a personal recommendation. Still unsure? Write to us with your height and usual size.

All payments go through our secure checkout. These are the methods currently accepted:

Our drops are limited and restocks are not guaranteed. On a sold-out product, tap Notify me when available to get an email if your size comes back.

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